If you have any questions or concerns regarding the use or disclosure of your personal information, please do not hesitate to contact us: info@eskapad.ca

ESKAPAD takes the privacy of your information very seriously and we take all appropriate measures to protect your personal information.


When you are on eskapad.ca, you are able to browse the site without giving us any personal information. We only ask for personal information if you use some of our services (such as sending a reservation request or creating your profile).

The information we collect on our site may include your name and contact information (including your email address).

If you do not provide the information we need, we will not be able to provide our services to you.


ESKAPAD does not sell or rent your personal information to third parties.

We may store personal information to make it easier to use our site. For example, we may store your information so that you do not have to enter it each time when you request information for a chalet.

Your contact information is also used by our team to contact you if necessary.


Your information is safe and we do not publish any of your information without your permission.

If you make a reservation request for a property, we will keep the information of the request in a log for the administration of the site.

When ESKAPAD uses third parties for services, we may provide these third parties with some of your information when necessary.


You are responsible for all actions taken with your email address and password. We recommend not disclosing your ESKAPAD password to third parties.


Payments made by credit card on our site eskapad.ca are governed by Stripe's privacy policy.

How does Stripe remember payment method details for Stripe Checkout?

When a customer makes a purchase through a merchant that enables Stripe Checkout (checkout.stripe.com), the customer can ask Stripe to remember their payment method details, such as credit and debit card details . A customer makes this choice by checking a box that appears in the Stripe Checkout user interface and then entering a phone number when prompted. If a person chooses to be remembered, Stripe will remember the customer's email address, phone number, and payment method details for future Stripe Checkout transactions.

If the customer enters their email address during a future Stripe Checkout transaction, Stripe will authenticate the customer by sending them a one-time passcode (OTP) via SMS message. If the customer correctly enters the OTP, Stripe will place a cookie in the customer's browser, indicating that the customer has been authenticated. If the customer does not enter the OTP or chooses the “disconnect” option in the window that requests the OTP, no cookie is set.

Once the cookie is set, the customer can make "1-click" purchases in Stripe Checkout, which means that Stripe will automatically populate the customer's saved information into Stripe Checkout on their behalf and use that information to complete the transaction.

A cookie is only stored in a specific browser on a specific device. If a customer wants to make 1-click purchases in another browser or on another device, they must go through the OTP authentication process for the new browser/device combination.

The cookie expires after 90 days, at which time it will be necessary for the customer to start the OTP process again. The customer can also proactively delete the cookie by clearing the cookies in their browser or by selecting the “sign out” option when this option is presented in Stripe Checkout.

If a customer no longer wishes Stripe to remember their payment method details for future Stripe Checkout transactions, the customer can use the Self-Service Removal Tool. Alternatively, the customer can also contact Stripe Support to make this request.

The description above outlines how a customer can control how their information is stored and used for Stripe Checkout transactions. However, this does not affect other contexts in which Stripe may store and use customer information. In particular, Stripe may store and use such information as described elsewhere on this page – including for purposes such as advanced fraud detection.


Cookies are small pieces of information that are stored in a browser-related file on your computer's hard drive when you use our website. They are used so that the site can recognize your computer and provide you with personalized information. We use cookies to improve the user experience. Some features of our site require the use of cookies. For example, if you create a list of favorite chalets, we must be able to recognize your computer the next time you visit. To do this, we send a unique code (like a cookie) to your computer that we can read. When you want to see your favorites, we read the code to find your favorites.

Cookies are widely used on most websites.


By using our website, you agree to the terms of our privacy policy and that we use your personal information for the purposes mentioned above. From time to time, we make changes to our privacy policies or to features of our website. We always update this statement accordingly and encourage you to periodically review this page for the latest information on ESKAPAD's privacy practices.